New: Half a million unsatisfied graduates? Increasing scrutiny of National Student Survey’s ‘overall’ question.

Canning, J. (2015 ) Half a million unsatisfied graduates? Increasing scrutiny of National Student Survey’s ‘overall’ question. Educational Developments has now been published. It is only available in the printed version at present.

First paragraph...

Question 22 (Q22), ‘Overall, I am satisfied with the quality of the course’ stands alone in the National Student Survey (NSS). University league tables include it more than any other question. It covers a multitude of sins. It is the litmus test of a course. However good or bad the assessment, the facilities, the course organisation, this overall question can condemn or redeem a course. Like checkmate in chess, a boxer’s knockout punch, a judge’s verdict it does not matter who tried hardest, made the best moves or made the best arguments. In many respects it is the only judgment that counts.

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